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JOB ADVT: Client Service Manager July 1, 2016

Posted by utechalumni in JOB VACANCIES, Uncategorized.
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Job Profile – Client Service Manager

The Client Service Manager is a proven results-oriented leader, able to provide relationship management as well as revenue protection and growth. The CSM is a strategic thinker who draws on previous management experience to coordinate a global network of resources in support of comprehensive customer requirements.

Core Responsibilities

  • Serve as a single point of contact and trusted partner
  • Manage overall service support including: contract negotiations, service escalations, service contract solution development and Company / Client relationship building
  • 24/7 on-call availability for high severity tickets and critical events
  • Align with all service delivery organizations including CSI, GMS and GSD to design, implement and enforce procedures and policies that define standards for partnerships and service delivery

  • Provide and review performance management reports and lead stewardship meetings for the Client
  • Develop a working knowledge of all Avaya support systems, tools and products
  • Ensure that contract entitlements and commitments are met
  • Facilitate all new Value Added sales and service activity as it relates to the Client
  • Assume partnership with account team to form a service-based account strategy to drive Avaya revenue and Client results
  • Support bi-directional quality feedback programs to internal product and service delivery organizations






Attention: Ms. N. Davis, Recruitment Officer
Resumes may be submitted to execsearch@jaceltd.com

JACE Management Consultants Limited ‘Local People Global Talents Optimal Results
T: +1876-754-5223, +1876-754-5527 | M: +1876- 550- 8986 | F: +1876-754-7089
Wwww.jaceltd.com |  A: 18 Phoenix Avenue. Kingston 10

Alumni Relations Office
University of Technology, Jamaica




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