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JOB ADVT: Operations Manager for Web Development Team November 18, 2015

Posted by utechalumni in JOB VACANCIES.
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Jace Management Consultants Ltd is seeking to hire an Operations Manager for a team of web developers. The details of the post are noted below.


Vacancy: Operations Manager

This person will be responsible for leading a team of Jamaican WordPress Developers to deliver high quality customer service to the company’s valued clients. The incumbent will be joining an exciting startup that has a 2016 goal to own the majority share of customer service for WordPress theme and plugin development businesses.

 

The ideal candidate should be:

 

  • A natural people person who is committed to solving customer issues
  • Excited to become an expert in the high growth technology and ecommerce businesses
  • Energised and organised
  • A self-starter
  • Highly analytical and have a track record for improving the processes and organisations
  • Hungry, persistent and an amazing teammate

 

Responsibilities

 

  • Motivating team members to hit their weekly quality and volume targets
  • Actively reviewing and identifying areas in which the teams’ performance can improve
  • Be responsible for the career development of team members
  • Ensuring your team is helping customers with the utmost care, attention to detail and empathy
  • Working across product, sales and operations to use customer feedback in improving the company’s product

 

Requirements

 

  • 5+ years’ experience managing a team of at least 5 Web Developers or technical customer service agents
  • Has a knack for working well with a wide range of people, both internally and externally
  • Has a natural curiosity as to how businesses work and will be driven to help our clients and employees find success.


CONTACT

Ms. Tanysha James
Subject: Application- Operations Manager Vacancy.
Email: realexecsearch@jaceltd.com;

We apologise. Only shortlisted applicants will be contacted.


Alumni Relations Office
University of Technology, Jamaica
876-970-5468

 

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